Who Puts Money in the ATM Business
Introduction
It is an inseparable part of the modern
banking system in every country.
For availing cash and other banking services
through ATMs, there is no need to actually
access a branch.
Most people have no idea that behind this system
lies a bevy of stakeholders responsible for
ensuring cash is filled into these machines and
the machine works properly.
The ATM businesses do not just end with the
banks; they extend to private investors,
independent operators, and companies
specialized in the field.
This article looks at who puts money into the
ATM business and how they function.
#### 1. **Banks**
The most obvious players in the ATM business
are banks.
Banks invest in the infrastructure for ATMs as
part of their core operations in serving
customers. Many large financial institutions own
hundreds or even thousands of ATMs.
Banks invest in ATMs because:
- **Customer Service**: More ATMs translate into
easy access to cash and other banking services,
meaning better customer service.
- **Cost Efficiency**: ATMs reduce the number of
bricks-and-mortar branches that banks need to
open to provide services to customers.
- **Revenue Generation:** Banks are able to
charge fees for non-customer usage of their
ATMs, adding an additional stream of revenue.
Cash replenishment is typically handled in-house
by a bank; however, banks have been known to
outsource this service to third-party providers.
#### 2. **Independent ATM Operators (IADs)**
This generically refers to those private
businesses or people who own and operate
ATMs independent of any bank.
Indeed, they do constitute a large chunk of the
ATMs you see out there at non-bank locations
such as in convenience stores, filling stations, or
shopping centers.
- **Investment in ATMs**: IADs purchase or lease
ATMs and strategically locate them at various
places. The main source of income for IADs is
the surcharge fees that users need to pay while
withdrawing cash.
- **Revenue Sharing**: IADs often sign deals
with location owners such as stores, restaurants
who take a due share from them as revenue
generated out of ATM transactions.
- **Cash Management**: Few IADs fill the
machines with their money.
Usually, they subcontract the Cash in Transit,
which are the companies responsible for filling
it and also secure it.
#### 3. **Private Investors**
Investors likewise engage in the ATM business.
Some private or corporate investors invest in an
ATM operation for passive income generation.
They often team up with some experienced ATM
operators or service providers who take care of
all day-to-day activities such as loading the cash
at machines and maintenance.
- **Income**: The primary stream of income
constitutes the surcharge that's levied on the
ATM user, and this usually ranges from $2 to $5
per transaction.
The more transactions one has, the better the
return on investment.
- **Low Overhead**: On the whole, ATMs are
considered to be relatively low maintenance;
hence, their attractiveness to investors looking
for a steady income with minimal ongoing
effort.
- **Risks**: On the whole, an investor has to be
sensitive to location-related risks, changes in
banking regulations, and those related to
competitiveness by digital means of payments.
4. **Cash-in-Transit Companies**
Cash-in-Transit companies are those service
providers who are especially involved in
transferring cash from banks or any vault to
ATMs.
They are also a big stakeholder to ensure that the
ATMs do not fall out of cash. Such companies
provide armored vehicles, manned with the
latest security features to ward off theft.
Services Provided: Replenishment of cash in
ATMs is provided by CIT companies, while its
safe transportation is ensured; at times, it also
undertakes maintenance of ATM machines.
- **Revenue:** CIT firms derive revenues from
establishing contracts for services to be offered
to various banks along with independent ATM
operators.
In as much as the ATMs could be located at spots
of very high volumes of transport, their services
become part of the indispensable processes.
#### 5. **Retailers and Location Owners**
Most ATMs are located inside retail stores, filling
stations, or other areas of businesses where
there is much foot traffic.
Businesses will sometimes invest money into the
ATM business by purchasing or leasing
machines. However, most of the time they
simply allow the ATM operators to place
machines on their premises in exchange for a
share of the surcharge fees.
• **Revenue Sharing**: Retailers sign up for
revenue sharing whereby they get paid in
certain percentage transaction fees.
For small businesses, this becomes an excellent
way of earning extra bucks with heavy upfront
investment.
• **Value Addition in Customer Service**: An on-
premise ATM also serves as an added attraction
for customers who may come to make purchases
if they have access to easy cash withdrawal.
#### Conclusion
The business of ATM is a diverse ecosystem.
Players here play their role and influence in
different fashions and means of investment.
Banks, independent ATM operators, private
investors, cash-in-transit companies, and even
retailers have a vital role in the successful
operationalization of ATMs.
Conventionally, banks would be the main
players; with the increasing role of independent
investors, this model has now been extended to
allow for other opportunities of profit and the
delivery of services in various sectors. Knowing
its market dynamics, there is money to be had in
the ATM business through direct ownership or a
cut by sharing revenues or when offering
services.
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